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Get UK Next Day Delivery for free when you shop £75 or above!
Get UK Next Day Delivery for free when you shop £75 or above!

Shipping policy

 

DELIVERY INFORMATION

 

Delivery within UK  Mainland. We do not deliver to the Midlands

  • Standard delivery 3 to 7 working days  £4.99
  • Next day delivery if ordered before 12pm  £7.99
  • Saturday orders will be delivered on Monday. 
  • BFPO Delivery - an order to a BFPO address will be delivered to the BFPO Headquarters, Once delivered there it will be the responsibility of the HQ to send these orders on to you. £15

Working days do not include weekends or holidays.

Please note there might be delays with orders outside of the UK at the moment due to circumstances out of our control.

 

 

FAQ

Can I Track my delivery?

Yes, you can track your order. In our dispatch email you'll have your unique tracking number for your order. Please check your junk folder, if you haven't got the email. Standard Delivery takes three (3) to seven (7) days.

Next Day Delivery will be delivered the next day if you order before 12pm (excludes Public/Bank holidays). You can also find that tracking reference number in your order history, to track the progress of your shipment.

Any problems, please contact us and we will be happy to help!

 

  • Can I exchange an order?

You can return an item for exchange. Please mark size required on the returns form.If we don’t have the item you want in stock, we will process a refund instead.

 

  • When will I receive a refund?

We try and process all returns as soon as possible for you to get your refund, but please give us 7 days to process your return. You should receive a confirmation email when this is done. After this, it may take up to another 7 days for the money to get back to your payment method, as this depends on the banks' processes.At certain times of the year, the process time will be longer, like around Christmas and public holidays.If you still need any help - please contact us, and we will be happy to help!

 

  • Return to Sender 

Our delivery partners will attempt to deliver your order three times. If, for any reason they are unsuccessful, they will leave a calling card informing you your order is being returned to us. Unfortunately, an order that has been returned to us by the courier can’t be redirected out to our customers again, but will be refunded in full once the warehouse team has processed it. If you require the items, we would ask you to place a new order.

 

  • Why has my order been cancelled?

Sorry your order was cancelled.If the item(s) you've ordered are out of stock at the time of packing your order, we will need to cancel it. An order will also be cancelled if the billing address details don't match the details your bank has on record.We send an email out to confirm the cancellation and that you have not been charged. If you had items from one of our brand partners as part of your order, the order will be charged at the time of placing it. If the items have been cancelled, the funds will revert back to your account within a few days. The time this takes depends on your payment provider's processes.

 

  • Why is my order late?

Depending on what delivery option you selected your order might still be out for delivery. Standard Delivery -three (3) to seven (7) days.

Next Day Delivery - next day if you place your order before 12pm you receive your order the very next day (excludes Public / Bank Holidays).

You can also check the status of your order using your tracking number we sent you in the confirmation.

 

  • Where is my order?

If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times. Standard Delivery takes three (3) to seven (7) days. Next Day Delivery will be delivered the next day if you order before 12pm (Sundays and Public/Bank holidays). You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order history.If any of your items are from one of our brand partners the tracking link can only be found in the shipping confirmation email.If you are still having problems, please contact us and we will be happy to help!